Shipping and returns for your cuckoo clock

Dispatched within 24 to 48 hours

Every order placed on Maison du Coucou is prepared and handed over to the carrier within 24 to 48 business hours. Orders placed on a weekend or public holiday ship on the next business day.

If you pay by bank transfer, this timeframe starts once your transfer has been received.

A Black Forest cuckoo clock is a delicate object: its carved wood, roof, movement and pendulum deserve packaging to match. Every parcel is prepared with care so that your cuckoo clock reaches you in perfect condition, ready to hang.

Your total delivery time is this preparation time plus the carrier's transit time, shown below for your country.

Delivery in France with Colissimo

Delivery is free in France on orders of €150 or more. Below that amount, delivery costs €8.25.

In mainland France, your clock is delivered to your door by Colissimo within 48 hours (2 business days) after La Poste collects it. Including order preparation, allow an average of 3 to 4 days between your purchase and delivery.

If you are not home when the postal carrier calls, a delivery notice will be left for you: your parcel will then be waiting at the post office or at a pickup point.

International delivery with UPS

Outside France, your cuckoo clock is entrusted to UPS and delivered to your home, with end-to-end tracking. The times below are in business days, from the date your parcel is shipped.

These times are given as a guide only. They may be longer during busy periods, such as the end-of-year holidays, or during customs clearance.

Tracking and receiving your parcel

As soon as your order ships, you will receive a confirmation email with your Colissimo or UPS tracking number, so you can follow your clock all the way to your door.

When it arrives, take a moment to check the condition of the parcel in front of the delivery driver. If the packaging is damaged, write specific reservations on the delivery slip, then contact us promptly with photos of the parcel and the clock. These are essential for us to file any claim with the carrier.

Outside the European Union (United Kingdom, Switzerland, Liechtenstein, Norway and countries outside Europe), customs duties and import taxes may apply on arrival. They are set by the destination country and are payable by the recipient.

Returns within 14 days

You have 14 days from receiving your order to change your mind and let us know you wish to return your clock, with no need to give a reason. You then have a further 14 days to send it back to us.

To make a return:

1. Contact us with your order number. We will send you the return address.

2. Repack the clock carefully, preferably in its original packaging, with all its accessories (weights, pendulum, instructions).

3. Buy a return label from the carrier of your choice, then ship the parcel with tracking.

Return costs, including the label, are your responsibility and are not refunded. The parcel travels at your own risk until we receive it: for an item of this value, we recommend insured shipping.

The clock must be returned to us complete, with all its accessories. We will refund you within 14 days, using the payment method used for your purchase, including the original delivery costs. For orders paid by bank transfer, we will ask for your bank details to process the refund. We may withhold the refund until we have received the item or you have provided proof that it has been sent. If the clock comes back damaged as a result of handling beyond what is needed to examine it, a deduction may be made from the refund amount.

Any questions?

Have a question about your delivery, tracking a parcel or a return? Our team is here to help through the Contact page and will be with you every step of the way until your cuckoo is singing in your home.