General terms and conditions of sale

Last updated: 22 October 2026

These general terms and conditions of sale (GTCS) govern distance sales concluded on the website world-of-cuckoo.com between:

  • the Seller: MARIA, a French limited liability company (SARL) with share capital of €1,000, whose registered office is located at 177 boulevard de l’Yser, 76000 Rouen, France, registered with the Rouen Trade and Companies Register (RCS) under number 829 819 812 (SIRET 829 819 812 00019, intra-community VAT number FR38 829 819 812). Correspondence and shipping address: 90 boulevard des Belges, 76000 Rouen, France. E-mail: contact@world-of-cuckoo.com. Telephone: +33 2 78 77 67 19;

  • the Customer: any person making a purchase on this website.

Placing an order implies unreserved acceptance of these GTCS.

1. Products

The products offered are Black Forest cuckoo clocks made by the Hönes and Engstler manufactories, as well as spare parts. The essential characteristics of each product are presented on its product page. Photographs and descriptions are as accurate as possible but cannot guarantee a perfect likeness, in particular because each piece is handcrafted.

2. Prices

Prices are shown in euros, including all taxes (VAT included), excluding delivery charges, which are specified before the order is confirmed. The Seller reserves the right to change its prices at any time; the applicable price is the one in force on the day the order is placed.

3. Orders

The Customer confirms the order after checking its details. The sale is deemed concluded when the Seller confirms the order. The Seller reserves the right to cancel any order in the event of a previous dispute, out-of-stock items or any other legitimate reason; any amounts already paid are then refunded in full.

4. Payment

Payment is made online using the methods offered at the time of ordering (credit or debit card, PayPal, bank transfer and other solutions displayed). Payments are secure. Orders are processed only once payment has actually been received.

5. Delivery

Products are stored and shipped from 90 boulevard des Belges, 76000 Rouen, France, within 24 to 48 business hours of order confirmation (or of receipt of the transfer for payment by bank transfer), by Colissimo within France and by UPS internationally, to the countries listed on the Delivery and returns page. Transit times and delivery charges for each destination are specified there and repeated before the order is confirmed; where no delivery time is stated, delivery takes place no later than thirty (30) days after the conclusion of the contract.

For deliveries outside the European Union, any customs duties and import taxes are set by the destination country and are payable by the recipient.

The risk of loss or damage passes to the Customer when the Customer takes physical possession of the products. The Customer is invited to check the condition of the parcel upon receipt and to report any damage to the Seller as soon as possible, so that the claim can be handled more easily.

6. Right of withdrawal

In accordance with Articles L221-18 et seq. of the French Consumer Code, a Customer who is a consumer has fourteen (14) days from receipt of the products to exercise the right of withdrawal, without having to give any reason. The Customer informs the Seller of this decision, stating the order number, by means of an unequivocal statement (e-mail to contact@world-of-cuckoo.com or letter) or by using the withdrawal form in the appendix. The Seller then confirms the return procedure; products must be sent back to 90 boulevard des Belges, 76000 Rouen, France.

The products must be sent back no later than fourteen (14) days after this decision has been communicated. Return costs are borne by the Customer and are not refunded; the parcel travels at the Customer’s risk until it is received by the Seller, so a tracked and insured shipment is recommended.

The Seller refunds all amounts paid, including the initial delivery charges (based on the standard delivery rate), within fourteen (14) days of the date on which it is informed of the decision to withdraw, using the same means of payment as used for the order. For orders paid by bank transfer, the Customer will be asked for their bank details. The Seller may withhold the refund until it has received the products back or until the Customer has supplied proof of having sent them, whichever is earlier.

The Customer is invited to return the products complete, with all their accessories, and carefully packed, if possible in their original packaging. The Customer may be held liable for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the products.

7. Legal guarantees and commercial guarantee

All products are covered by the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code) and the legal guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code), the terms of which are set out in the box below.

In addition, all cuckoo clocks are covered by a two (2) year commercial guarantee from the Seller from delivery, at no extra cost. It covers manufacturing and operating defects, but not normal wear and tear or damage resulting from improper use. To make a claim under it, the Customer contacts the Seller by e-mail at contact@world-of-cuckoo.com or by telephone on +33 2 78 77 67 19, stating the order number. This commercial guarantee is in addition to the legal guarantees, which continue to apply.

Legal guarantees

The consumer has two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only needs to establish the existence of the lack of conformity, not the date on which it appeared.

Where the contract of sale provides for the continuous supply of digital content or a digital service for a period of more than two years, the legal guarantee applies to that digital content or digital service throughout the planned period of supply. During this period, the consumer only needs to establish the existence of the lack of conformity affecting the digital content or digital service, not the date on which it appeared.

The legal guarantee of conformity obliges the trader, where applicable, to supply all updates necessary to keep the goods in conformity.

The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without significant inconvenience to the consumer.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund in exchange for returning the goods, if:

1° The trader refuses to repair or replace the goods;

2° The repair or replacement of the goods takes place after a period of thirty days;

3° The repair or replacement of the goods causes significant inconvenience to the consumer, in particular where the consumer permanently bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;

4° The lack of conformity of the goods persists despite the seller’s unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to request repair or replacement of the goods first.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until the restored goods are delivered.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund in exchange for returning the goods.

8. After-sales service

For any complaint or question, the Customer can contact the Seller by e-mail at contact@world-of-cuckoo.com or by telephone on +33 2 78 77 67 19. An after-sales service and original spare parts are available.

9. Consumer mediation

In the event of a dispute, the consumer Customer first sends a written complaint to the Seller. If no amicable solution is found, and in accordance with Article L612-1 of the French Consumer Code, the Customer may refer the matter free of charge to the following consumer mediator: [mediator’s name], [address], [website].

10. Governing law

These GTCS are governed by French law. This choice does not deprive a consumer Customer residing in another country of the protection afforded by the mandatory provisions of the law of their country of residence. If no amicable solution is reached, the dispute will be brought before the competent courts in accordance with the applicable legal rules.

11. Personal data

The Customer’s personal data is collected and processed for the management of orders, under the conditions described in the privacy policy.

Appendix: withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To MARIA SARL, World of Cuckoo, 90 boulevard des Belges, 76000 Rouen, France, contact@world-of-cuckoo.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

  • Ordered on (*)/received on (*):

  • Name of consumer(s):

  • Address of consumer(s):

  • Signature of consumer(s) (only if this form is notified on paper):

  • Date:

(*) Delete as appropriate.